Support & FAQ

Getting your eSIM

When will I receive my eSIM?

After your payment is confirmed, your eSIM is prepared automatically and sent to the email address you used at checkout, usually within a few minutes. Check your spam or junk folder if you do not see it.

I did not receive my eSIM email

Please wait a few minutes and check your spam folder. If it still has not arrived, contact us with your order number and the email used at checkout and we will help you.

Installing and using

How do I install my eSIM?

Open the email on your phone and tap the install button, then follow the steps. See our step-by-step installation guide for iPhone and Android.

Is my phone compatible?

Your phone must support eSIM and be network-unlocked. Most recent iPhones, Samsung Galaxy, Google Pixel and other newer Android phones do. Check your phone settings or your manufacturer’s website if you are not sure.

Can I keep my normal number?

Yes. On dual-SIM phones you can keep your main SIM for calls and texts while the eSIM provides mobile data.

Do eSIM plans include calls or SMS?

Our plans are data-only unless a plan page says otherwise. You can still call and message using apps such as WhatsApp.

Can I share my connection (hotspot)?

Yes. Hotspot works on every plan, and your data runs at full speed until it is used up. There is no daily cap.

Will my WhatsApp number change?

No. WhatsApp keeps your usual number. The eSIM only carries your internet data, so your chats, contacts and number stay the same.

Will I still get bank codes by SMS?

Yes, if you leave your normal SIM switched on. Keep it on for calls and texts, and set the eSIM as your data line. Turn data roaming off on your normal SIM so your home carrier does not charge you.

Can I top up my eSIM?

Top-up availability depends on the plan and is shown on the plan page.

Refunds

If your eSIM does not work and we cannot fix it with you, we refund you in full. Read the refund policy.

Still need help?

A real person answers, in Arabic, French or English. Contact us and include your order number, your phone model and a short description of the problem.

Email: yrhesim@gmail.com

WhatsApp support: +34 642 377 474