Works or your money back
We want your eSIM to work the moment you land. If it does not, you get your money back: to your card or PayPal, never as store credit.
When we refund you in full
- It does not connect. Your eSIM will not connect at your destination, and we cannot fix it together on WhatsApp or by email.
- You have not used it. You bought the wrong plan or your trip changed, and the eSIM has not been installed yet. Ask within 30 days of purchase.
When we refund part of it
If your eSIM stops working during your trip because of a network fault we cannot fix, we refund the share of the plan you could not use.
How fast
We reply on WhatsApp as soon as we can and send the refund within 48 hours of approving it. Your bank or PayPal may then take a few days to show it.
How to ask
Message us on WhatsApp +34 642 377 474 or email yrhesim@gmail.com with your order number, your phone model and a screenshot of the problem.
What is not covered
- Phones that are locked to a carrier or do not support eSIM. Please check your phone before you buy.
- Data you have already used.
- An eSIM you deleted from your phone yourself. An installed eSIM cannot be moved or reinstalled.